It will take 3-4 business days' He then asked if he had resolved my issue. He then stated, 'I cancelled and processed your refund. When I cancelled it myself he said it was still active, effectively calling me a liar. My complaint was passed to a member of their 'concerned team' named Gomanthi who brusquely told me that I could cancel and that is the only way I could get my money back. When I contacted 'customer service' I was told that my account was almost a month behind and they had just been able to process the payment, despite me having bank statements to the contrary. I paused my Kindle membership because I needed the money for something else that month. Done this 8-12 times and still nothing ! Today I finally receive email from Amazon saying my invoice Pay is “suspended” and “can no longer use invoice pay”! But I can still shop at Amazon! But I still am locked out so how can I shop? This is beyond ridiculous and unprofessional I will NEVER use Amazon again and have told my experience on my vlog with over 10k followers!! Every time I called business customer service they say they need to verify information and then my issue will be escalated.

Why did they need that info when I was paying by invoice? But I obliged and sent requested statement and here it is 2 weeks later and still nothing, still locked out of account. 1st locked/ froze account then fixed then next day locked again received email asking to verify business address, sent requested docs received email a few days later saying my documentation wasn’t sufficient to verify card ending in XXXX. Opened business account was sent email stating I could use their invoice pay so once I tried using it was when all Amazon’s BS started.

Amazon customer service number